A good leader has to be able to understand what their team is going through. What trials and tribulations they may be experiencing, and then act accordingly.
That is to say a leader can understand, not that they will fold.
When an issue arises they as a leader will have to make the tough call, whether they try to work around the situation or not is a matter of judgement.
An example of this is whether a manager will allow an employee to miss work based on an issue. It will always come down to whether or not the rest of the employees can manage without them. Can that person be missed, can the machine that is the team work without them. Often others on the team can cover for the missing person and they can miss work.
Sometimes they can't, and that is the hard decision that leaders must make.
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