Downward Communication, the Voice of Managment

Like most of life's problems the lack of or just poor nature of communication can cause problems. Resentment can stem off of even the most offhanded of comments, "The kitchen was slow tonight," ,"The customer's aren't happy," ,"The paychecks aren't here yet." Literally any comment can and probably will rub someone the wrong way. As a manager you must be able to add to that, you must be able to communicate the why.

Why aren't the customers happy? - What can we do? - Where are we going wrong?

Not every employee can see the customers and so the why is very important to improving the quality of the work being done. Managers/Leaders need to be able to communicate that information downward so that their team can make the proper adjustments. Just telling them that there is a problem is not enough.

There has to be substance to communicating problems in order for any quality changes to be made.

Well, why do you think that is Ramsey?